Fri Nov 20 07:40 EST 2015
Safe-mail.net is down for critical maintainance.
We know that apologies will not change anything, so in addition to our sincere apologies we are
taking actions to make the system better.
We are now in the final stages of putting everything together and hope Safe-mail.net will be
available again not later then Tuesday, the 24th of November.
This will be a completely new system - new equipment, new operating system and recompiled software
with small modifications to match the new environment. We hope the renewed configuration will be more
stable than the previous one.
There will be other changes, mainly: no self-registration and a separate system for Premium users.
During the coming weeks we will continue to work intensively on different aspect of the system.
After that period, we intend to dedicate one hour of every week to maintenance. During that hour user
sign-in will be disabled, although during most of maintenance period the system will be up and running.
Details will be announced soon.
We expect several issues:
1. Because of the long down time we expect a high rate of password lost. Normally, we can't help in
such situations, but at this time we will do whatever is possible to help, mainly Premium users.
Details will be published soon.
2. As a result of the extensive cleanup in the list of users, we expect that some innocent users were
removed inadvertently. We kept ALL data and will publish a procedure for recovering missing accounts.
Sat Nov 7 15:15 EST 2015
We are very sorry.
The current safe-mail service downtime is a major event,
we should learn from it and come out with a much better service for our loyal users.
About 18 month ago we have switched our hosting company
as we felt that our previous hosting service was not as good
as we would like it to be.
During the last year we have suffered from an increasing level of abuse and attacks of many types.
Eventually we had to stop automatic self-registration and require a mail request to open a free account.
For several months we are in the process of transferring users' data to new and better equipment,
as a result about 90% of our users will not lose any data.
The rest may suffer a minimal loss of messages sent or received just before the crash
(hours up to a few days).
During this downtime we have already replaced most of our hardware and installed a new version
of the operating system.
The current downtime forced us to execute the system overhaul earlier than planned.
We think that this is not good enough.
As soon as the system is functioning, we intend to start building a separate system
dedicated to our Premium users.
This system will have full redundancy and could continue working even if the Free
sub-system will need to shut down.
Note: Only those who violate our policy will be deleted. Most accounts are not affected.
Much of the Safe-mail.net system is now renewed.
Most of the users' data was not affected by the crash, as we already moved it to a new
system during the last few months.
Once the system is functioning again, most of the hardware
(and operating system) will be new.
About 8% of users' data need to be recovered from the Backup system.
Accounts that will be restored from the Backup system may loose the last few hours
of activity before the crash.
About 80% of user's data is not affected by the crash, as we already moved it to a new system during
the last few months.
The rest is either to be salvaged from the crashed storage, or will be restored from the Backup system.
Further information will be published.
Free accounts will be opened by sending a request to Safe-mail.net.
This will enable better service and even enable shutdown of the Free subsystem without affecting the
Premium users.